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Terms and Conditions

About Us

 

We are a Polish based company engaged in the production and sale of hand-made wooden games such as chess sets, checkers or backgammon.

Our company was established in 1996 in Poland and has been steadily growing. We currently export to most European countries, as well as to the United States, Canada, Australia and Japan.

 

VAT registration no. PL 7121979162


We have been in chess business for almost 25 years. For over 15 years we have been the exclusive distributor of chess books publishers Quality Chess UK www.qualitychess.co.uk and Mongoose Press, USA. We are an exclusive distributor of New in Chess publishing too. If you have any suggestions or comments please email us at shop@polishchess.com.
The terms and conditions below apply to all orders placed with us via our web site. By placing an order it is deemed that you accept these terms and conditions.


Making A Purchase

Just browse through our catalogue pages and click the "add to cart" button for any items that you wish to buy. After you have finished your selection, click on "Checkout" and you will be asked for the details that we need to be able to fulfill your order. You can always see a details of your order by selecting "Details" button.


We accept:

  • wire bank transfers
  • credit card payments from our website
  • paypal
  • PayU - PayU S.A. provides websites with the highest quality solutions of online payments. As a result, its customers can pay for their e-shopping in a safe and convenient way. PayU S.A. is a licensed Acquirer supervised by the National Bank of Poland. The company has gained the PCI DSS certificate that confirms the highest standards in the scope of payment security. The systems developed and maintained by PayU S.A. include: www.platnosci.pl, www.payu.pl, www.placezallegro.pl, www.paygsm.pl. Over 8,000 website use solutions offered by PayU S.A.
 


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Shipping And delivery time

You will have the option of specifying a method of shipping when you reach the checkout page. Shipping costs depend upon your location, the shipping method requested and the weight of your order. All orders are shipped from Poland.

 


Tax Charges


All prices on the site are quoted in Euro. They will be converted into your own currency, by your credit/debit card issuer. 

If you are ordering from outside the EU and you choose courier service please bear in mind that customs duty or import taxes may be levied on your imported goods. Please check with your local customs office for tax rates and applicability before ordering as you are responsible for payment of import duty and taxes levied by your own government.

Credit Card Security

Payments are processed by PayU, a leading provider of electronic payment processing solutions. This options offer secured online payment procedures using data encryption.


Guarantee

If parcel or product you received was damaged during transportation you should make a report damage, which should be signed by courier who delivered your shipment.

All goods are insured by us against loss or damage in transit to the customer. Any claim for damage in transit or for goods being defective must be made within 3 days of receipt of the goods. You should make a photo documentation as well.

Requests for couriers to leave goods in an unsecured location will invalidate any insurance claim for loss of goods.

All goods remain the property of SUNRISE Michał Rywacki until paid for in full. Placing an order is deemed to be acceptance of these terms. See "returns policy" for additional information.

Privacy Policy

SUNRISE Michał Rywacki do not disclose customers' names, addresses etc. to third parties except for goods delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

f. You have the option to sign-up to receive marketing emails, if you wish, at the checkout



Returns Policy

1) Good damaged or faulty

  • The Customer must inspect the goods immediately upon delivery and in all cases must inform SUNRISE Michał Rywacki in writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.
  • Goods received damaged or faulty may be returned for replacement or refund. If a refund is requested we will also refund the cost of return postage using standard first or second class post.
  • Please contact us in advance for returns address and advice on best procedure.



2) Goods not damaged or faulty.

  • You have 14 days following receipt of your order during which you may return goods. ("Cooling off period")
  • Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. We will levy a 15% re-stocking fee (minimum 10.00 euro) for returns which do not reach us in perfect condition.
  • The cost of both the outgoing and return postage must be met by the customer.
  • Refunds will be made only when we have received the returned goods safely.
  • This policy does not apply to sealed software.
  • Please contact us in advance for returns address and advice on best procedure.

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